12.33
terapi lambung
Sikap dalam memberikan tanggapan terhadap keberataan yang muncul
dari calon pelanggan
Dalam menanggapi dan mengidentifi kasi keberatan calon pelanggan
dibutuhkan sikap yang baik sesuai dengan pedoman dasar pelayanan, yaitu:
a. Layani pelangan dengan cepat, ramah dan sopan;
b. Jangan terpancing emosi atas sikap calon pelanggan;
c. Berikan informasi yang jelas dan benar tentang produk dan toko;
d. Berikan tatapan yang menyenangkan kepada pelanggan;
e. Hindari perdebatan dengan pelanggan;
f. Jangan membeda-bedakan pelangan;
g. Bekerja dengan penuh antusias;
h. Berikan perhatian penuh saat melayani pelanggan.
E-BOOK WIRAUSAHA SUKSES: www.cilom.blogspot.com
BONUS DOWNLOAD
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